Sunday, March 28, 2010

15. Trailer damage now fixed

It was a bit of a hassle (or more like 'fiasco') with the insurance companies, but we finally got things resolved. 

We have insurance for the truck with Allstate and the trailer is insured with Progressive (MUCH cheaper than Allstate!).  When I first called Progressive and reported the 'accident' they said they would take care of everything...no problem.  Then the next week I got a call from them saying that damage caused to another vehicle went back against the tow vehicle, and not the trailer...so they closed the claim. 

OK, so I called Allstate.  They were friendly and helpful, took all the information, and said to get an estimate and get back to them.  No problem!

A few days later I got a call from them saying, "oops"...as it turns out the damage caused to the other vehicle was indeed covered by them (liability insurance), but damaged caused to my own rig would be under our Progressive coverage (collision insurance)...so I called Progressive back. 

Again they were very friendly, and after explaining the situation they agreed that, yup, they would cover the damage to our 5er (they said they had 'misunderstood' the scope of the damage at the beginning).   I told them I already had the rig at our dealer (who had already submitted the estimate to Allstate), and Progressive set up a visit to inspect the trailer.  They were very efficient and timely, and in fact even found a little more damage than the dealer had quoted on...impressive.

So the work got done and we are pleased, and now we are ready to head out to Yosemite tomorrow.

Now if only the weather in Yosemite was going to be better...oh well...rain and snow, at least we are prepared for it.